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Network Operations Center (NOC) Technician I, Texas

Network Operations Center (NOC) Technician I, Texas
Description

Job Responsibilities:
  • Monitor and maintain computer networks and systems
  • Ensure stability of telecommunications infrastructure
  • Respond to network alerts and troubleshoot issues
  • Perform regular network performance checks
  • Coordinate with field technicians and engineers
  • Maintain records of outages and quality control
  • Execute incident response for remote/cloud operations
  • Manage ServiceNow Incident, Change, and Problem Management
  • Conduct remote network surveillance and event response
  • Triage and resolve incidents within SLA timelines
  • Collaborate with SMEs for complex troubleshooting
  • Provide customer-facing support via phone, email, and portal
  • Communicate with stakeholders during service-impacting events
  • Manage vendor tickets effectively

Skills:
  • Strong knowledge of IP networking and protocols
  • Experience with network monitoring tools
  • 1+ years troubleshooting IP connectivity and hardware errors
  • Proficiency in VPN, BGP, MPLS, SIP
  • Ability to interpret network diagrams (e.g., Visio)
  • Strong analytical and documentation skills
  • Ability to perform under pressure and respond quickly
  • Experience in Network Operations or Telecom
  • Certifications: Network+, Cisco CCST/CCNA
  • ITIL Certification
  • Experience with AWS Cloud surveillance
  • Function: Network operations & technical support for 9-1-1 call handling systems
  • Cross-Functional Dependencies: Multiple departments
  • Reporting Structure: Contract resources report to FTE Supervisor
  • Direct Reports: None

Education/Experience:
  • Strong working knowledge of IP networking & interoperability standards
  • 1+ years troubleshooting IP network connectivity
  • 1+ years troubleshooting routers, switches, servers, endpoints
  • Familiarity with VPN, BGP, MPLS, SIP
  • Ability to interpret network diagrams (e.g., Visio)
  • Preferred: ServiceNow
Highlights
  • Company name
    SGS Consulting
  • Job position
    Network Operations Center (NOC) Technician I
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Network Operations Center (NOC) Technician I has been posted in the College Station Information Technology category on Locanto.

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