United States

Customer Support Analyst, Texas

Customer Support Analyst, Texas
Description

Job Responsibilities:
  • Handle high-volume data entry with accuracy, including customer billing information and payment escalations
  • Conduct utility outreach and coordinate with internal and external stakeholders
  • Prioritize and manage incoming customer requests, ensuring timely resolution
  • Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
  • Collaborate with cross-functional teams to audit work and provide feedback
  • Maintain confidentiality of sensitive customer and payment information
  • Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
  • Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
  • Adapt to changing priorities, workflows, and business needs in a dynamic environment

Skills:
  • Handle high-volume data entry with accuracy, including customer billing information and payment escalations
  • Conduct utility outreach and coordinate with internal and external stakeholders
  • Prioritize and manage incoming customer requests, ensuring timely resolution
  • Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
  • Collaborate with cross-functional teams to audit work and provide feedback
  • Maintain confidentiality of sensitive customer and payment information
  • Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
  • Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
  • Adapt to changing priorities, workflows, and business needs in a dynamic environment

Education/Experience:
  • Bachelors.
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Customer Support Analyst has been posted in the College Station Accounting, Financing & Banking category on Locanto.

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