Customer Support Analyst, Texas

Description

Job Responsibilities:

Handle high-volume data entry with accuracy, including customer billing information and payment escalations
Conduct utility outreach and coordinate with internal and external stakeholders
Prioritize and manage incoming customer requests, ensuring timely resolution
Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
Collaborate with cross-functional teams to audit work and provide feedback
Maintain confidentiality of sensitive customer and payment information
Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
Adapt to changing priorities, workflows, and business needs in a dynamic environment

Skills:

Handle high-volume data entry with accuracy, including customer billing information and payment escalations
Conduct utility outreach and coordinate with internal and external stakeholders
Prioritize and manage incoming customer requests, ensuring timely resolution
Analyze customer and operational data to identify issues, determine root causes, and recommend process improvements
Collaborate with cross-functional teams to audit work and provide feedback
Maintain confidentiality of sensitive customer and payment information
Meet weekly performance metrics and deadlines related to customer onboarding and request resolution
Communicate clearly and professionally with customers, utilities, and internal teams via written and verbal channels
Adapt to changing priorities, workflows, and business needs in a dynamic environment

Education/Experience:

Highlights

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