Customer Service Associate III, College Station

Customer Service Associate III

Agency: Texas A&M Agrilife Extension Service Job Location: College Station, Texas Job Type: Staff Job Description: Texas A&M AgriLife is comprised of the following Texas A&M University System members: Texas A&M AgriLife Extension Service Texas A&M AgriLife Research College of Agriculture and Life Sciences at Texas A&M University Texas A&M Forest Service Texas A&M Veterinary Medical Diagnostic Laboratory As the nation's largest most comprehensive agriculture program, Texas A&M AgriLife brings together a college and four state agencies focused on agriculture and life sciences within The Texas A&M University System. With over 5,000 employees and a presence in every county across the state, Texas A&M AgriLife is uniquely positioned to improve lives, environments and the Texas economy through education, research, extension and service. Position Information: Are you an experienced technology sales consultant who enjoys helping people choose the right hardwarebut is ready to leave late nights, weekends, and sales quotas behind? If you like optimizing performance, matching specs to real needs, and working regular hours, this role may be your next step.The Customer Service Associate III staffs the TechBuy store and serves as a knowledgeable resource for stakeholders across multiple State agencies and vendors. You'll help translate technology requirements into accurate purchasing decisions and support special order requests in a professional, service-focused environment.Responsibilities: TechBuy Store Responsible for staffing and supporting the TechBuy store during regular business hours (8:00 a.m.

5:00 p.m., Monday through Friday). Serves as an information resource for customers, stakeholders, and departmental staff regarding technology hardware offerings, services, processes, and requirements. Technical Liaison Duties Acts as a technical liaison between stakeholders submitting special order requests and vendors, facilitating communication, clarifying requirements, and supporting order fulfillment.Coordinates with internal partners and vendors to ensure accurate specifications, timely processing, and resolution of order-related issues. Administrative and Records Management Oversees records management activities to ensure compliance with institutional policies, retention requirements, and operational standards.Compiles and analyzes data to prepare correspondence, forms, reports, and other administrative documentation. Makes recommendations for process improvements or administrative changes to enhance efficiency, accuracy, and customer experience Required Education and Experience: High school diploma or equivalent combination of education and experience.Five (5) years of related customer service, administrative, or operations experience. Required Knowledge, Skills, and Abilities: Knowledge of word processing, spreadsheet, and database applications. Strong verbal and written communication skills. Demonstrated customer service skills with a high level of professionalism and attention to detail.Ability to multitask, prioritize competing demands, and work cooperatively with others in a team-oriented environment. Preferred Qualifications: Understanding of computer hardware, including distinctions between product tiers within a given manufacturer. Familiarity with differences between major hardware component manufacturers (e.g., processors, memory, storage, peripherals) and the impact of those differences on performance, compatibility, and cost.Ability to apply technical knowledge when supporting special order requests, advising stakeholders, and coordinating with vendors. What You Need to Know: Salary: Pay Grade 6. Compensation for this position is commensurate based on the selected candidate's qualifications. This is an hourly paid position.Schedule: MondayFriday, 8:00 AM5:00 PM (No nights. No weekends.) Why Work at Texas A&M AgriLife? When you choose to work for Texas A&M AgriLife, you become part of an organization that is an established leader in agriculture and life sciences with a wide range of capabilities to meet the needs of our statewide, national, and international constituents. In addition, Texas A&M AgriLife offers a comprehensive benefit package including the following: Health, dental, vision, life and long-term disability insurance with Texas A&M AgriLife contributing to employee health and basic life premiums 12-15 days of annual paid holidays Up to eight hours of paid sick leave and at least eight hours of paid vacation each month Automatic enrollment in the Teacher Retirement System of Texas Employee Wellness Initiative for Texas A&M AgriLife Applicant Instructions: Include a cover letter, resume and references with the application. You may upload them on the application under the CV/Resume section. Applications received by Texas A&M AgriLife must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.Equal Opportunity/Veterans/Disability Employer.