Provider CSR 1, Jefferson City

Provider Specialist

We are seeking a dedicated Provider Specialist to join Infocrossing INC's BPS-IHS division, where you will serve as a vital liaison supporting MO HealthNet participants. This role involves handling a diverse range of participant inquiries and service requests, ensuring that all communications are met with professionalism and accuracy. You will be entrusted with upholding the organization's commitment to superior service standards by delivering detailed, timely assistance via phone and written correspondence. As a key member of our team, you will operate in a dynamic, fast-paced environment that calls for agile problem solving, effective interpersonal communication, and high attention to detail. Your daily responsibilities will include collaborating with healthcare providers and internal teams to streamline issue resolution, update and maintain participant records, and ensure compliance with MO HealthNet policies and regulatory requirements. This position is ideal for individuals with a strong foundation in customer service combined with relevant experience in healthcare or social services sectors. We seek motivated professionals who thrive in team-centered settings and embrace continuous learning to contribute to collective success. Deliver prompt, accurate responses to participant queries across multiple communication platforms, enhancing participant satisfaction and trust. Maintain comprehensive and precise documentation of all participant interactions to facilitate continuity and quality of service. Work collaboratively with cross-functional teams, including healthcare providers and external agencies, to resolve complex participant issues effectively. Stay informed and compliant with current MO HealthNet guidelines and policies, escalating concerns appropriately and helping to implement process improvements. Engage actively in ongoing professional development activities to keep abreast of industry trends, standards, and best practices.The expected pay range for this position is $18 to $19 per hour, reflective of experience and qualifications. As a valued member of the Infocrossing INC team and under Wipro's benefits umbrella, you will have access to comprehensive benefits including but not limited to: Medical and dental insurance plans designed to support your health and well-being. Disability insurance providing financial security in unforeseen circumstances. Generous paid time off policies that incorporate sick leave, personal time, and other leave options to support work-life balance. Opportunities for professional growth through training and skills development programs.Infocrossing INC operates within the Business Process Services (BPS) sector, specifically focusing on Integrated Health Services (IHS) through the BPS-IHS division. Our mission is to deliver exceptional service and operational excellence to healthcare participants, particularly those supported by MO HealthNet. We pride ourselves on fostering an environment where innovation, collaboration, and continuous improvement drive success. Joining our team means becoming part of a broader vision to improve healthcare experiences and outcomes through dedicated participant support.