Office Assistant I / Customer Service Representative, Columbia

Wilsonart Office Assistant I/Customer Service Representative
At Wilsonart, we don't just make surfaceswe build careers.
When you join our team, you become part of something bigger: a company driven by innovation, grounded in values, and powered by people who care.
You'll be surrounded by teammates who take pride in their work and look out for one another.
You'll have the chance to learn, grow and make a real impact.
And you'll be part of a company that believes winning means helping you succeed at work and in life.
Headquartered in Austin, Texas, Wilsonart is a leading manufacturer and distributor of engineered surfaces, with approximately $1.4 billion in annual revenue and a global workforce of more than 4,500.
Since ****, we've delivered innovative, high-quality products backed by exceptional service.
Wilsonart became an independent company in **** and is now owned by Clayton, Dubilier & Rice.
Backed by this strategic ownership, we continue to invest in growth, technology, and talent.
With a global manufacturing footprint, scalable distribution, and a high-performing culture, Wilsonart is built for long-term success.
Our mission: create surfaces people love, with service you can count ondelivered by people who care.
Here, you'll win with:
Medical, dental, and life insurance
Company-paid short- and long-term disability
FSAs and dependent care options
Vision and legal benefits
Gym discounts and reimbursement
Tuition reimbursement for you and your dependents
Competitive 401(k) matching contribution.
Opportunities to grow:
Clear paths to promotion and internal mobility
Training, coaching, and mentorship
Development programs to support your goals
Time for what matters:
Paid vacation, PTO, and holidays in your first year
A culture that respects work-life balance
We're looking for people who are ready to learn, ready to lead, and ready to make a difference.
If that sounds like you, you can win at Wilsonart.
Position Overview Office Assistant I/Customer Service Representative
Wilsonart, Columbia, has an immediate opening for an Office Assistant I/Customer Service Representative.
This position is part of our small Customer Service team.
They work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required.
This position performs extensive data entry into our internal system.
Essential Duties and Responsibilities
Performs duties in accordance with specific instructions and established work methods
Enters orders via 10-key into internal system
Resolves routine questions and problems via phone, email, and occasionally in person
Assists the needs of the customer
Performs other duties as assigned
Knowledge, Skills & Abilities
Skill in resolving routine questions and problems
Experience with Microsoft Office Suite, especially Outlook and proficient in Excel
Skill in data entry (10 key)
Ability to follow directions, take notes, and self-start
Ability to work under direct supervision
Ability to multi-task, while staying organized
Education and/or Experience
High School Diploma or GED
Experience
1+ years
15 semester hours of college in a related field may substitute for the required experience
Physical Demands
Sitting in the same location of standing/walking; required to stoop, climb or lift light material ******lbs) or equipment.
Environment
Located in a comfortable indoor area.
Examples: executive, management, and support positions.
Wilsonart is an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.