Customer Service Representative, Columbia, SC

Client Service Representative

Gregg Animal Hospital – Columbia, SC

Gregg Animal Hospital is hiring an experienced Veterinary Receptionist / Client Service Representative to join our growing small animal practice in Columbia, South Carolina .

Our hospital provides progressive small animal veterinary medicine with a focus on compassionate patient care, modern treatment options, and exceptional service for pet owners. This role is ideal for someone who enjoys working in a fast-paced veterinary hospital, supporting clients and patients, and keeping daily operations running smoothly.

About Gregg Animal Hospital

Gregg Animal Hospital is committed to high-quality veterinary care and outstanding client service . Our veterinarians, technicians, and support staff work together to deliver efficient, compassionate care while utilizing modern medical equipment and advanced treatment techniques.

Located in Columbia, SC , the area offers easy access to parks, trails, lakes, and outdoor recreation, with convenient travel to both the mountains and South Carolina coast.

Veterinary Receptionist Responsibilities

• Greet clients and patients and create a welcoming front desk experience
• Schedule appointments and manage the daily hospital schedule
• Answer phone calls and respond to client questions about services, appointments, and patient needs
• Perform initial triage of patient concerns , including urgent or emergent cases
• Process patient check-in and check-out efficiently
• Handle billing, invoices, and payment transactions
• Manage incoming and outgoing emails and text communications
• Maintain accurate client and patient records in practice management software
• Keep the reception area organized and presentable
• Escalate complex questions or concerns to veterinarians or senior staff when appropriate

Qualifications

• Minimum 1-3 years of experience in a veterinary hospital or animal clinic preferred
• Strong client service and communication skills
• Ability to work efficiently in a fast-paced veterinary environment
• Comfortable handling multi-line phone systems and scheduling software
• Strong organizational and multitasking abilities
• Professional written and verbal communication skills
• Positive attitude and willingness to support the hospital team

What We Offer

• Medical, Dental, and Vision Insurance
• Continuing Education (CE) Opportunities
• Uniform Allowance / Scrubs Provided
• Employee Pet Discount
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability
• Life Insurance

Apply Today

If you have veterinary front desk or client service experience and enjoy working with both pets and people, we encourage you to apply.

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