Sales and Customer Service Manager, Edinburgh

Sales and Customer Service Manager

Join an established manufacturing organization as a customer service manager in a key leadership role. This is an opportunity to shape the customer experience, drive growth, and collaborate across teams within a supportive, growth-oriented environment. Sales Customer Service Manager Benefits&Compensation

Competitive salary based on experience Health, dental, and vision coverage Opportunities for growth and professional development Inclusive team culture with a focus on continuous improvement Sales and Customer Service Manager Requirements&Qualifications

Strong experience with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Kronos timekeeping software, and ERP systems Deep knowledge of ISO 901-2105 standards and systems Working knowledge of federal, state, and local manufacturing regulations Experience with advanced product quality planning (APQP), PFMEA, lean manufacturing, and production operations such as 5S and Toyota production systemsFamiliarity with process mapping, production scheduling, invoicing, purchasing, quoting, and contract negotiations Proven ability to supervise, lead, and develop teams Strong organizational, communication, and negotiation skills Ability to analyze data, prepare reports, and present findings effectivelyCapacity to prioritize, multi-task, and meet deadlines in a dynamic manufacturing environment English language proficiency; Spanish language skills are a plus Willingness to travel between plants or to attend meetings and conferences as needed Sales and Customer Service Manager Preferred Background&Skills

Experience with cost accounting and departmental budgeting Prior exposure to the coatings industry is valued Bilingual (English/Spanish) communication skills Sales and Customer Service Manager Day-to-Day Responsibilities

Oversee all customer-related operations, ensuring high satisfaction through clear, timely communication and project management Supervise and develop customer service team members, including hiring, training, scheduling, and performance management Collect, analyze, and present customer data to support decision-making and continuous improvement initiativesTrack KPIs daily; drive improvements in safety, on-time production, cost, and efficiency Foster ongoing collaboration with production, quality, purchasing, maintenance, and customer service teams Ensure department service levels increase in-house account revenues year-over-year Address and resolve customer issues, team concerns, and operational challengesMaintain comprehensive documentation and complete accurate daily and monthly reports If you're ready to make an impact through service excellence and leadership, apply today to join a team dedicated to quality and innovation. JOB ID: 175720 #post Ben Irwin