Customer Service Representative (Call Center) - Remote …, Auburn

Customer Service Representative (Call Center) – Remote After Training
Pay: $*****/hour
Schedule: Monday–Friday, 10:30 AM – 7:00 PM
Weekend Rotation: One Saturday per month (9:00 AM – 1:00 PM, with a weekday off to maintain 40 hours)
Training Details
Duration: Approximately 8 weeks
Location: Auburn, MA (on-site)
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Note: This is a paid training program.
Remote work eligibility begins after successful completion and consistent performance.
Position Overview
We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join a fast-paced call center environment.
This role serves as the primary point of contact for customer support, handling inquiries via phone, email, and chat.
You will assist customers with account management, payments, and general inquiries while ensuring accuracy, security, and a high level of service.
Key Responsibilities
Handle inbound customer interactions via phone, email, and chat
Assist with account setup, updates, and maintenance
Process payments and resolve billing inquiries
Research and resolve account discrepancies and transaction issues
Update customer records, including contact information and account preferences
Respond to customer requests for documentation and account details
Maintain accurate and timely data entry in internal systems
Adhere to performance metrics, including availability and call readiness
Participate in quality assurance and call monitoring programs
Follow scheduled breaks and maintain consistent attendance and punctuality
Perform administrative tasks such as filing and documentation as needed
Qualifications
Fluent in English (required)
Bilingual in English/Spanish or English/Portuguese strongly preferred
Strong verbal and written communication skills
Previous customer service or call center experience preferred
Comfortable working with multiple systems and data entry
Ability to multitask in a fast-paced environment
High attention to detail and accuracy
Reliable attendance and adherence to schedule
Work Environment & Expectations
Remote work available after successful training completion and performance evaluation
Must have a quiet, distraction-free workspace for remote work
Ability to remain professional and composed in all customer interactions
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