Customer Service Support Assistant, Auburn

Position: Account Manager Assistant Location: Auburn, AL Job Type: Full-Time About Us: At S2 Medical we specialize in providing essential medical supplies to children with developmental disabilities. Our mission is to ensure that every child receives the supplies they need to improve their quality of life. We are dedicated to offering compassionate, reliable service to the parents and guardians who trust us to meet their children’s needs. Job Overview The Account Manager Assistant plays a critical role in supporting Account Managers by performing background functions necessary for processing and fulfilling patient orders. This position involves managing order schedules, coordinating drop shipments, verifying order accuracy, handling delivery tickets, and more. The Assistant ensures that all tasks are completed in compliance with company policies and industry standards, allowing Account Managers to focus on direct communication with patients and families. *NOTE: This is not a traditional assistant role or a role supporting a manager; the Account Manager Assistant aids our customer service team with order processing tasks to help streamline their workflow.* Key Responsibilities: Customer Interaction - Assist Account Managers by preparing necessary documentation and verifying information to ensure patient ordersare processed smoothly. - Monitor and resolve account errors by coordinating with internal teams and escalating issues to appropriate departments when needed. - Continuously acquire and maintain up-to-date knowledge of products to assist with troubleshooting and addressing patient questions. Order Management - Monitor open orders to create Purchase Orders (POs) and initiate shipment processes. - Schedule patient orders and manage drop shipments, ensuring timely delivery and accurate quantities. - Verify all orders for accuracy, acting as the final checkpoint before shipment, including verifying charges, insurance coverage, and compliance with internal policies. - Manage and send delivery tickets via email or regular mail, ensuring timely and correct documentation is sent to patients. - Maintain and manage Excel spreadsheets and CRM systems to track patient statuses and delivery tickets.- Perform insurance verification and resolve discrepancies related to patient orders. Administrative Duties - Scan, file, and update patient records, ensuring accurate and organized documentation in compliance with company standards. - Ensure all work complies with relevant policies, regulations, and DMEPOS (Durable Medical Equipment, Prosthetics, Orthotics, and Supplies) standards. - Assist with administrative tasks such as printing postage and managing Physician’s License records. - Continuously update PARs and write additional notes as required by Account Managers or supervisors. Team Collaboration - Collaborate with other departments to ensure smooth and timely delivery of medical supplies to patients. - Coordinate closely with Account Managers and the Account Manager Supervisor to address internal issues, maintain patient records, and resolve account discrepancies. - Participate in team meetings, training sessions, and improvement activities to stay updated on company products, policies, and procedures. Additional Tasks - Assist with billing and documentation related to insurance claims, ensuring compliance with all relevant standards. - Contribute to process improvements toenhance overall service efficiency and quality. - Participate in special projects as assigned to support the company's mission and operational goals. Qualifications: - Must be able to work a flexible schedule as needed. Education - High school diploma or GED required; Associate’s degree or higherpreferred. Experience - Previous experience in customer service, preferably in a medical or healthcare setting. - Must remain current with DMEPOS regulations through required ongoing training. Prior familiarity will expedite the training process. Skills - Practical knowledge of computers, CRM systems, and industry-specific software. - Strong time management skills with the ability to work independently. - Strong interpersonal and communication skills, both oral and written. - Proficiency in Microsoft Office Suite, including Excel, Word, and CRM software. - Excellent organizational skills andattention to detail. - Ability to handle sensitive information with confidentiality and professionalism. - Ability to perform job functions while seated for extended periods of time. What We Offer: - Training: - Comprehensive paid training program to ensure you are fully prepared to excel in your role. - Benefits: - Competitive salary. - Insurance - Paid time off and holiday pay. - Opportunities for career advancement within the company. Why Join Us? Working at S2 Medical means you will be making a tangible difference in the lives of children with developmental disabilities. We are looking forindividuals who are not only skilled and professional but also genuinely care about our mission and the families we serve. If you are passionate about helping others and are seeking a rewarding career, we encourage you to apply.