Customer Service Representative, Auburn

Customer Service Representative
Back Bay Staffing Group is seeking a Customer Service Representative.
Start date: immediately.
Position has potential to go perm.
Where: Boston, Saugus, East Boston, Natick, Auburn.
Hours: Full Time: Monday-Friday alternating shifts of:
5:50AM-2:20PM
9AM-5:30PM, &
11AM-7:30PM* (Wednesdays only*)
Alternating Saturdays 7:50AM-2:20PM
Required:
Must have high data entry scores using a 10 Key Calculator, pass a background check and drug screen
Essential Duties and Responsibilities:
Assist Associate Supervisor with daily operations of Natick office
Perform account maintenance including account changes, transponder changes, replenishments and adjustments
Meet corporation/agency standards and deadlines
Maintain neat and accurate files
Assist in opening and closing the Natick office as needed
Assist in reducing Production backlog
Process tasks such as web apps, add tags, payments, tolls, transfers, emails, and option changes.
Cash out and prepare deposit at end of shift
Participate in weekend rotation
Perform other duties as directed by management
Required Skills:
1-2 years customer service experience
Flexibility in scheduling
Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem solving skills
Adapt quickly, efficiently, and positively to various projects assigned
Works well in a fast-paced, multi-task environment
Must remain professional under every circumstance with patrons and staff members
Must maintain a good attendance record
Education: High School Equivalent required