Desktop Support Tech - Auburn , AL

PC/Laptop Deskside Support

Top skills include deskside support and customer service, Monday to Friday from 8 am to 5 PM MST. This deskside support role involves hardware repair, troubleshooting of hardware and software images, IMAC tasks, and no on-call. A+ certification is a plus, with experience a minimum of 1-3 years. PC/laptop deskside | Break/fix support | IMAC. Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware. Maintain, analyze, and troubleshoot software and computer peripherals. Ability to setup, configure and add all hardware. Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Assure that all tickets requiring follow up work and/or calls receive appropriate attention. 1-3 years' experience supporting PC hardware and software.Role: PC/laptop deskside | Break/fix support | IMAC | Server&network support | Project management Candidates should have 1+ years' experience supporting PC hardware and software. Comfortability providing hands&feet support for server and network is a plus. US citizenship required for client aviation due to export control government regulations. Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.M-F, 8am-4:30 pm. Very little, if any overtime; almost never mandatory. Candidates should be willing to accept up to $21 per hour plus benefits if converted to CompuCom employee depending on experience and performance. Primary day-to-day responsibilities include: Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.Maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure and add all hardware. Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes. Assure that all tickets requiring follow up work and/or calls receive appropriate attention.Assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment. Perform backup, recovery, and security procedures both planned or during an emergency. Follow established procedures to detect, diagnose, and accurately report outages of critical site applications.Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration tasks both planned or during emergency. Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer's site.Backup and burn end user data. Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program. Assist Site Leader in the execution of established processes and escalations. Ability to handle multiple projects.Experience working in an enterprise environment. Contract to hire - conversion rate: $20-21/hr. If interested, kindly share updated resume with answers: Q1. How many years of desktop support experience do you have in enterprise? Q2. Are you A+ certified? Q3. How far you live from 2400 Innovation Dr, Auburn, AL and how will you commute daily? Q4: To submit, client need MM/DD of Birth and last 4 of SSN - kindly share.