Customer Service Representative, Ohio

Job Overview:

 

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, team-oriented environment? Infinity from Marvin is looking for a Customer Service Representative (CSR) to be the friendly, professional voice that guides our customers through their window and door replacement journey.

Highlights of your role:
As a CSR, you’ll be the key point of contact for our customers, ensuring every step of their project—from consultation to installation—is smooth and well-coordinated. Your responsibilities will include:

Scheduling and confirming appointments (sales, technical measurements, installations, walkthroughs)

Communicating with customers via phone, email, text, and webchat

Greeting and assisting showroom visitors, maintaining a clean and welcoming space

Supporting project managers and field staff with scheduling and customer updates

Managing job permits, invoices, and documentation using QuickBooks and CRM tools

Compensation:
$20 - $23 per hour, pay based on experience

You're a good fit if you have (or if you can):
High school diploma or equivalent

Strong organizational skills and attention to detail

Excellent communication and interpersonal abilities

Proficiency in Microsoft Office and QuickBooks

A positive, energetic attitude and a passion for customer service

Also want to make sure you have:
Comfortable using phones and technology

Ability to multi-task effectively in a dynamic, fast-paced environment

We invite you to See Yourself at Marvin:
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

 

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

 

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

 

Some of our unique and most popular benefits include:

$300 annual wellbeing account to spend on what helps you feel happy + healthy

Better Living Day! (a paid day off to go have some fun)

Annual profit sharing – recognizing everyone’s contribution to Marvin’s success

Giving at Marvin – participate in organized volunteer opportunities

Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an Equal Opportunity Employer:
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.