Customer Support Assistant, Ohio

Job Description

Job Description

We are seeking a motivated and detail-oriented Customer Support Assistant to join our team in Columbus, OH. The successful candidate will play a vital role in ensuring excellent customer service by handling client inquiries, resolving concerns, and supporting internal communication between departments. This is an excellent opportunity for individuals who enjoy problem-solving, working in a team-oriented environment, and contributing to customer satisfaction.

Responsibilities

Respond to customer inquiries via phone, email, and in-person with professionalism and efficiency

Resolve client issues in a timely and satisfactory manner

Maintain accurate records of client interactions using CRM systems

Coordinate with internal departments to ensure customer needs are met

Assist with order processing, follow-ups, and delivery status updates

Provide feedback to improve overall customer experience and support processes

Prepare reports and summaries of customer interactions when required