Part-Time Customer Service Representative (On-Site), Columbus

Part-Time Customer Service Representative (On-Site)
Join our dynamic team as a Part-Time Customer Service Representative (Call Center-Onsite), where your enthusiasm and communication skills will drive exceptional customer experiences!
This role is ideal for individuals who are dependable and excel in a fast-paced, performance-driven environment and are available for consistent evening and weekend hours.
Schedule Requirements: Eligible candidates must have the below availability, and able to commit to a schedule from ***** hours per week.
Schedule may include any of the below.
Monday - Friday: 5:00pm - 9:00pm (Eastern Time)
Saturday: 9:00am - 1:00pm (Eastern Time)
Two Sundays per month: Afternoon/early evening shifts (MAY BE REQUIRED)
Duties:
Handle inbound and outbound calls with professionalism, enthusiasm, and a customer-first attitude
Assist customers by answering questions, resolving issues, and providing product or service information
Conduct data entry accurately into our systems while maintaining attention to detail
Support sales efforts by promoting products or services during customer interactions
Maintain excellent phone etiquette and communication skills to create positive experiences
Process cash handling transactions securely when necessary
Collaborate with team members to share insights and improve service delivery
Requirements:
Proven call center experience or previous customer support roles are advantageous
Strong communication skills, both verbal and written, in English
Proficiency in Microsoft Office applications and general computer skills for data management
Document all call activity thoroughly in the system regarding accounts, services, and payment options
Resolve customer concerns while maintaining compliance with company policies
Meet or exceed quality assurance and productivity metrics
Excellent phone etiquette, analysis skills, and the ability to handle multiple tasks efficiently
Collaborate with team members and leadership to ensure a positive customer experience
What We Offer:
Consistent part-time schedule
Supportive team environment
Training provided
Position Requirements - Qualifications:
Prior call center or customer service experience preferred
Strong verbal communication and active listening skills
Comfortable working in a structured, metric-driven environment
Basic computer proficiency and ability to navigate multiple systems
Reliable attendance and punctuality
Professional demeanor and positive attitude