Phone-Based Market Research Intern, Columbus

Phone-Based Market Research Intern
FMX is a private equity-backed, high-growth SaaS company headquartered in Columbus, Ohio.
We help organizations streamline facilities management, maintenance operations, and capital planning through intuitive, easy-to-use software.
Our customers span K12 school districts, higher education, local government, and commercial organizationsanywhere operational excellence and asset management matter.
Role Overview:
FMX is seeking a high-energy, Phone-Based Market Research Intern to support our go-to-market team through structured market research.
This is not a passive internship.
You will spend the majority of your day on the phone (80%+), speaking directly with facilities, operations, and finance professionals to gather real-world insights into:
CMMS (Computerized Maintenance Management Systems)
Utilities and energy management tools
Capital planning and asset lifecycle systems
Adjacent operational software categories
Identifying the buyers for these solutions
This internship sits at the intersection of sales, product, and strategy.
By capturing real-world data, you will directly influence our go-to-market strategy and long-term growth.
Your work will directly inform FMX's product strategy, competitive positioning, and go-to-market strategy.
Responsibilities:
As the Phone-Based Market Research Intern, you will:
Conduct ***** outbound calls per day to prospective and current FMX accounts
Execute structured surveys with operations and facilities leaders
Capture detailed, accurate data in Google Sheets in real time
Identify current systems, satisfaction levels, gaps, and buying timelines
Maintain disciplined call notes and data hygiene
Secondary Responsibilities:
Support sales and marketing with ad hoc research
Identify trends and summarize findings
Assist with list building and segmentation
Participate in call reviews and coaching sessions