Customer Service Representative/Will Call Associate, Columbus

Customer Service Representative/Will Call Associate
Wrth Baer Supply Company is one of the nation's leading specialty wholesale distributors to the woodworking industry, offering an extensive inventory of decorative and functional hardware, tools, shop supplies, surfacing materials, board & panel products, and woodworking machinery.
The company's annual revenue is over $400M and has 30+ distribution locations located in the Upper Midwest, the Midwest, the Ohio Valley, the East and Northeastern United States.
Wurth Baer Supply Company is a wholly owned company of the Wrth Group, a 20B Euro plus privately held company headquartered in Kunzelsau, Germany, with over 400 companies in 80+ countries around the world.
Due to a recent retirement of a long-term employee, Wrth Baer Supply Company is seeking to hire a full-time Customer Service Representative/Will Call Associate to work onsite at our branch in Columbus, OH.
Location: Wrth Baer Supply Company - **** Zane Trace Dr, Columbus, OH *****
Compensation: $*****/HR
Schedule: Monday Friday 8:00am to 4:30pm ET
Responsibilities:
As a Customer Service Representative/Will Call Associate, you will handle customer inquiries and concerns with courtesy, respect, professionalism and a high sense of urgency for our growing client base.
You will provide the best value through a combination of product availability, service and price to incoming customer calls ****** per day).
You will help solve and handle issues on orders and back-ordered products.
You will continuously pursue process improvements and add customer value by helping customers reduce their costs through upselling and offering substitute products as needed thus finding the best solutions to their needs.
Handle incoming customer calls ****** per day est.) and emails
Order Processing: Enter and modify on-line orders in the system
Creating quotes
Respond to customer requesting pricing and other information about both stock and non-stock merchandise
Investigate back-ordered merchandise and offer substitutes when available
Expedite Orders
Maintain product information files
Fax information to customers
Assist with new employee training while taking inbound calls
Record and resolve order issues
Participate in phone blitz sales days in alignment with company sales goals.
Other duties related to sales or customer service as required
Qualifications:
Previous customer service experience in a distribution or manufacturing environment is a plus
High School Education with a two-year or four-year college degree preferred
Strong written and verbal communication skills
Excel & SAP experience preferred
Sales or customer service (call center) background strongly preferred
Experience in Microsoft Outlook
Detail-Oriented and the ability to multi-task
Help customers when placing orders, upselling or offering substitute products that meet customer needs.
Ideal Characteristics:
Customer focused exhibiting professionalism
Excels in a rapidly changing environment
Positive attitude, friendly and upbeat personality
Results driven
Hourly Employees Benefits Summary:
2 weeks of paid vacation which goes up to 5 weeks with seniority.
You accrue ****** hours of vacation time every pay period.
Unused sick time can be cashed in at year end.
You can also roll over up to a whole week (5 days/40 hours) of vacation into the next year
8 paid company holidays.
Insurance Eligibility starts the 1st of the month following date of hire
**** Cost for Medical/Dental/Vision combined is $71 every two weeks (for Employee only Select coverage) for premiums.
Health = Blue Cross Blue Shield (in and out of network coverage with HSA - Company provides $500 annually for your HSA)
Dental = Aetna Dental (PPO)
Vision = VSP (Vision Services Plan)
Free life insurance
401k with a company match program (starts immediately and can transfer an old one into it)
Tuition reimbursement
Excellent culture with room for growth.
We have many employees who have been with the company for 10, 15, 20, and even 30+ years!
Equal Opportunity Employer
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.