Sr Document Production Associate, Columbus

Sr Document Production Associate

Location: Columbus, OH, hybrid 2nd Shift: Mon-Fri 12pm-9pm. Qualifies for an additional $1.75/hour shift differential pay. The Senior Document Production Associate position is responsible for providing word processing and/or document production services for our clients. Perform document production work according to established policies and proceduresThoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle Exercise independent judgment&use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions Assist with coordination of document production services, preparation, intake, and workflow within teamTroubleshoot more complex software or hardware problems Utilize appropriate logs and/or tracking software for all assigned work Meet contracted deadlines for accepting, completing, and delivering all work Communicate with peers, supervisor or client on job or deadline issues Help foster a proactive environment of continuous service enhancement and relationship building with the clientHandle sensitive and/or confidential documents and information Perform Quality Assurance on work of others Train more junior staff members Assist peer teams with proofreading, design or other document production and preparation, as needed Complete other tasks and assignments as assigned by managementInteract with clients in person, over the phone or electronically Adhere to Williams Lea policies in addition to client site policies Use equipment and supplies in a cost-efficient manner Qualifications

Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience Minimum 3 years' experience preferably in a legal, banking or large corporate environment Document production, word processing experience preferred Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skillsAdept with other software programs for editing and/or creating documents Knowledge of a legal timekeeping or job tracking system is preferred Ability to work in a fast-paced, team environment, working both independently and collaboratively Ability to prioritize work, balance projects and meet deadlines in a timely mannerStrong attention to detail with good organizational skills and emphasis on accuracy and quality Ability to handle sensitive and/or confidential documents and information Ability to make independent decisions that conform to business needs and policy Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory levelExcellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure Must be self-motivated with positive can-do attitude Proven customer service skills are required to create, maintain and enhance customer relationshipsMust be able to interact effectively with multi-functional and diverse backgrounds Additional Information

The salary range for this role at the noted RRD location is $17.74/hour to $24.47/hour.. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.