Senior Support Analyst (.NET Applications Support), Columbus

Job Title

This person will support digital online applications that are custom-built banking solutions that our customers will directly use. Participate with other developers and/or contractors in troubleshooting and identifying problems. Provide technical support on technical matters Show drive and interest in learning new systems, applications, technologies, and most importantly business domainsWork in a fast-paced environment and will be good at multitasking Provide Incident and Problem Management support for all Digital applications Research and fulfillment of On Demand/Ad hoc requests by multiple business areas for all Digital applications Good to have Digital Application Monitoring utilizing the following tools: DynaTrace, SPLUNKProduction Assurance for Infrastructure Releases Disaster Recovery support for annual Testing Maintenance window monitoring Work with Digital Development teams to document production issues that require code fixes and assist with validating and closing out any defects Status update in Daily Service Review MeetingsUpdate and Manage Runbooks and Maintenance reference Manuals on Support wiki site Provide Level 1&Level 2 support for application and platform issues Ensuring monitoring alerts and systems events are assessed, prioritized, and assigned Manage customer impacting incidents including business impact assessment, technical resolution, engagement, and communications Own incident resolution and keep user informed of statusProvide expected time of availability for delayed streams and processes Update ticket resolution status and details in the ticket management system(s) Respond to user requests and queries Escalate incidents to Level 2/3 development team as needed with summary analysis Escalate incidents to appropriate interfacing support team or external teams such as product vendorsUpdate knowledgebase with support information (ex. Known errors and solutions for these errors) Provide clarifications on data issues identified in the application Preferred Qualifications: Working knowledge of SQL Server or equivalent Self-directed / Independent problem solving Excellent oral and written communication skillsExperience operating in a large-scale environment Exhibit best practices, follow standards and present suggestions while remaining flexible and open In-depth knowledge of different SDLC methodologies including Waterfall, Agile, etc. HTML 5, CSS 3, JQuery UI, ASP.net MVC, website accessibility standardsProfessional experience with the.NET framework (C#, ASP.NET, XML) or Java Performance analysis and tune JVM based services Professional experience with scripting languages (e.g., PowerShell, Python, etc.)