IT Services Support, Compton

IT Services Support

12+ Months Contract

Carson, CA (On-site 5 days/week)

Travel: This will be an on-site position and will also provide coverage for our Porsche design office in Costa Mesa maybe 20-30% of the time.

 

Position Objective:

The contractor’s primary responsibility will be to provide first and second level IT Helpdesk support for PCNA IT. This position provides telecommunication, desktop hardware and software support that include: installation of network printers and software, workstation configuration, network connectivity resolution and related troubleshooting for client. The contractor will be required to have a deep understanding of IT support tasks with IT experience.

The contractor will also be tasked to support A/V needs in the facility. He/she will be a first level technical support resource. The contractor will be required to work flexible schedules to meet the demands of the Porsche Experience Center events.

 

Primary Responsibilities:

• Provide technical support for end-user computers (HP) and mobile devices (iPhone/iPad)

• Provide first and second level support for complex problems

• Work across multiple IT support Groups

• Assist in the developing and deploying of computer images for laptop and desktop systems

• Support the set-up and maintenance of all end user hardware and software

• Assist in the support of all IOS wireless devices

• As assigned, completely configure, test and install files, applications and printers

• Record and resolve or escalate incoming support requests in various ticket tracking tools

• Work with telecommunications provider in the support of audio conferencing

• Assist with audio and visual support for Porsche Experience Center events, when required

• Track various IT assets with software/hardware tracking system(s)

• Transport, pack and unpack IT related equipment for installation or shipment

• Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery

• Ensure Security policy is followed in regard to systems access

• Unlock user accounts and reset user passwords

• Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.

• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats

Qualifications:

 

Education

• Certificate or degree in a technical field or equivalent

• Industry relevant training (CTS) or technical courses strongly desired

 

Experience Required

• 4+ years’ experience in Information Technology helpdesk support

• Apple IOS Computers and Devices

• Windows OS Computers

 

Preferred

• Audio/Visual Support (Conference Rooms)

• A+ Certified

• 4+ years Help Desk/Call Center experience

• MCSE certified

 

Skills

• Support knowledge of Windows 10, Outlook, Wireless Technology, Remote field connectivity (VPN), MS Office 2016, Office365 and hard disk imaging

• Ability to solve advanced problems and trouble-shoot complex issues

• Strong multi-tasking skills with the ability to handle multiple priorities

 

Competencies:

• Very Strong Communication – Both oral and written

• Technical Knowledge - Overall understanding of applied information technology

• Analytical

• Detail-Oriented