Seasonal Customer Service Representative -Warwick/West …, West Warwick

Seasonal Customer Service Representative
The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers.
This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The seasonal employment window will begin in mid May ****, will end on or before October 31, ****, and cannot exceed a total of 150 days.
This position pays $*****/hour and is located in one of our offices in the Warwick, RI area.
Multiple schedules are available, inclusive of weekends and holidays.
We are hiring for a full-time (40 hours/week) schedule.
Schedules to be discussed during the interview process.
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Qualifications
Must be at least 18 years old
High School Diploma or GED required
Must currently have a valid US driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years.
No drug or alcohol related conviction on record (DWI/DUI) in the past 5 years.
Must have at least 6 months of prior customer service experience
Must have a basic level experience and understanding of a PC and Microsoft Office products
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.