Call Center Agent, Poughkeepsie

divh2Call Center Agent/h2pLocation: Poughkeepsie, NY/ppSchedule: M-F 9:30 am - 6:00 pm Rotating Saturday Schedule 8:00 - 5:00/ppTemp.
to Perm.
/ph3Position Overview/h3pThe Contact Center Agent operates the Groups Contact Center and provides routine information and directs calls to appropriate area.
/ph3Essential Duties and Responsibilities/h3ulliChannels all incoming calls, routes calls to appropriate department and/or person.
Announces calls to physicians and executive staff.
/liliTakes messages and processes them accordingly.
/liliKnows physicians and staff schedules for all offices.
/liliHas general information regarding insurance, schedule, procedures, and services provided by the Group.
/liliKeeps log of physician telephone numbers, cell phones and pager numbers.
/liliResponsible for taking consults called in by the hospital, physicians or service and relaying them to physicians requested.
/liliHandles emergencies according to specified procedure.
/liliTurns over calls to the answering service as per instructed.
/liliKeeps answering service advised to covering physicians, physician telephone pagers and telephone numbers.
/liliConfirms physicians daily appointments, checking information and updating when possible.
/liliMaintains information and confidentiality.
/liliPerforms related work as required.
/li/ulh3Performance Requirements/h3ulliAdheres to all CareMount Medical Groups policies and procedures including OSHA and HIPAA guidelines.
/liliKnowledge of business office procedures.
/liliKnowledge of Call Manager software and communication procedures.
/liliSkill in operating a communications system.
/liliAbility to read, understand and follow oral and written instructions.
/liliAbility to speak clearly and concisely with a pleasant telephone voice.
/liliAbility to handle stressful situations.
/liliAbility to establish and maintain effective working relationships with patients, physicians, staff and the public.
/li/ulh3Typical Physical Demands/h3ulliWork requires sitting for long periods of time; also stooping, bending and stretching for files and supplies.
Occasionally lifting files or paper weighing up to 30 pounds.
/liliRequires the use of office equipment, such as computer terminals, telephones and copiers.
/li/ulh3Typical Working Conditions/h3ulliWork is performed in reception area.
/liliInvolves frequent contact with patients, physicians, and staff.
/liliWork may be stressful at times, interaction with others is constant and interruptive/liliContact involves dealing with sick people.
/li/ulh3Qualifications/h3ulliSuperior customer service skills/liliPC proficiency with Microsoft Office and Outlook/liliSelf-starter with the ability to work independently/li/ulh3Experience/h3pOne to two years of Contact Center experience preferably in a medical group.
/ph3Education/h3ulliHigh School diploma or equivalent/GED/li/ul/div