Patient Access Representative - Part Time, Ormond Beach

Job Posting
Pay Range: $***** per hour, dependent on experience
Schedule: 6am-6pm EST Saturday and Sunday with an additional 8 hour shift during the week as needed for coverage.
Includes holidays as needed
Summary Of Job Duties:
A Patient Access Representative has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls.
This role requires a high level of comfort with Electronic Medical Records.
Essential Job Functions:
Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
Responsible for collecting existing and new patient insurance information for insurance verification purpose
Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data
Take or respond to telephone calls promptly to establish or confirm appointments
Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot
Provide support to other members of the department as needed
Demonstrate compassion and understanding for the patient and caring parties
Display patience in understanding and satisfying patient's request
Maintain an adequate level of productivity as defined with the Call Center Supervisor
Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices
Accurately registering new patients to include all demographics and insurance information
Written communication in the EMR with individual providers and staff relative to patient calls
Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and obtain other beneficial information from patients
Ability to handle a 3-way call with patient & insurance company to change Primary Care Provider, when necessary
Appropriately transferring calls to the correct person who can help the caller (i.e. billing questions)
Following all privacy guidelines as set forth in HIPAA
Ongoing personal/professional development through training
Commitment to putting our patients first-always