Desktop Service Technician Level 1, Illinois

Overview:

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

 

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

 

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

 

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

Responsibilities:
Plans and execute the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks as well as operating and application systems

Experience deploying, support/administration of Office 365

Ability to learn and support new technology utilized by operations

Experience with barcode scanners, barcode printers, and mobile computing technology

Experience with and understanding of common file cloud storage platforms such as Dropbox, OneDrive (including SharePoint Online), Google Drive, Box, etc.

Experience setting up, supporting, and troubleshooting network services and topology

Windows Active Directory, Group Policy, File and Print Share Service

Managing file shares and permissions structures

Experience with deploying and troubleshooting Mobile Devices

LAN and WAN DHCP, Static IP addresses/DHCP reservations

Troubleshooting DNS

Wireless (802.11b/g/n/a/ac, 2.4 & 5GHz)

Ability to work independently and in a team environment

Self-starter who thinks out-of-the-box, quicker learner, constantly looking for ways to improve operations Assists all our users with any logged IT related incident when called upon

Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible

Hardware Inventory Tracking Track computer equipment (by asset tag and serial number) by location. Receive/Ship equipment

Responsible for the shipping / receiving of materials and equipment.

Must accurately record, update, and document requests using the IT incident management system

Able to install and configure new IT equipment

Resolves incidents and upgrades different types of software and hardware.

Ability to resolve incidents with printers, copiers and scanners

Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

Sitting for extended periods of time

Repetitious hand movements, Typing/Keystroke dexterity

Adept at handling stressful circumstances

May be required to cross train and perform other duties.

Qualifications:
Basic Computer Skills

COMPTIA A+ & Net + preferred

Vast knowledge of IT concepts

Proficient Knowledge of Windows 7 and Windows 10PC

Peripheral knowledge and diagnostic

Laser printer troubleshooting

Knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)

Customer Service Experience

Ability to learn new technology

Must be able to speak clearly and calmly

Must be able to work holidays/weekends as needed 

Must be able to work within a team environment and independent as needed