Rail Security And Trolley Operative, Seminole

Rail and Trolley Security Operative
Permanent
Location: Heathrow Airport
Hours: Full time, 4 on, 2 off, shifts vary between 04:*******:00
Pay: £***** ph
Are you looking for a new and exciting role?
Join our team at Heathrow Airport as a Rail and Trolley Security Operative.
Security & Trolley Officers play a vital role in keeping Heathrow's rail stations safe, welcoming and operational.
Working across the Central Terminal Area, Terminal 4 and Terminal 5 platforms, you will carry out security sweeps, manage passenger trolleys and deliver exceptional customer service to travellers, colleagues and our client.
This is a highly visible, customer-facing role where your vigilance and professionalism help maintain safety and smooth passenger flow at one of the world's busiest airports.
About the Role:
As a Rail and Trolley Security Operative, you will be responsible for:
* Manage passenger trolleys by clearing exits, collecting them from platforms and returning them to holding areas.
* Carry out security sweeps in line with the Station Security Plan.
* Patrol stations to identify unattended items, assess behaviour and escalate concerns appropriately.
* Check seals on critical equipment and emergency exits, reporting and escalating any issues.
* Maintain a polite, friendly and professional manner with passengers, colleagues and the client.
* Apply HOT principles confidently when assessing suspicious items.
* Report any damage or defects that may compromise safety or security.
* Stay alert to activity on site, reporting risks, suspicious behaviour or emergencies immediately.
* Assist with customer service duties, including Meet & Assist support during station closures.
* Complete incident reports, equipment checks and other operational tasks as directed by station management.
Why Join Us?
* Annual leave entitlement of 5.6 weeks
* Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
* Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
* Health and Wellbeing - Life assurance scheme, access to mental health support specialists
* Access to an Online GP for you and your dependents.
* Financial support
* Discounts on hundreds of retail sites
* Cycle to Work scheme
What we are looking for:
* Strong customer service skills with confidence engaging the public.
* Ability to remain calm, clear-headed and decisive under pressure or in emergencies.
* Basic IT skills for reporting and communication tasks.
* Clear verbal and written communication skills for accurate reporting.
* High standard of personal presentation and professionalism.
* Reliable, punctual and committed to maintaining strong attendance.
* Ability to work effectively as part of a team.
* Comfortable dealing with a wide range of public interactions, including challenging situations.
* Understanding of equality, diversity and inclusion in relation to passenger needs.
* Genuine interest in and commitment to the work of Wilson James and its clients.
Qualifications
* Essential: SIA Security Guarding Licence (SG) or above
* Desirable: AED/Defibrillator certificate
Interested?
Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis.
For information about Wilson James' commitment to Equality, Diversity and Inclusion,