Clow Valve - Customer Service Inside Sales Representative, Iowa

Job Description

Purpose:

The Inside Sales Representative promotes Clow Valve as a premier place to do business by diligently advocating and communicating customer requests across the organization to ensure customer satisfaction.

Key Performance Indicators:

Sustainability:

Achieve an average net promoter score of 9 or above annually.

Customer Experience:

Maintain order entry accuracy of two errors or less per month, on average.    

Leadership:

Complete 2 continuing education opportunities per year.

Core Functions:

Customer Service (75%): Promotes excellence in customer experience by building and maintaining relationships with distributors, customers, and outside sales force. Provide accurate pricing and product specifications to allow for informed decision making for order placement.  Monitors customer orders from conception to completion to guarantee on-time delivery and ensure customer satisfaction.  Meticulously manages and completes required administrative responsibilities, order fulfillment, and proactively anticipates production gaps along with tactfully facilitating solutions to ensure world class customer service.

Product Knowledge (20%): Proactively seek opportunities to understand all standards set in the industry, develop knowledge of requirements, part specifications, and products to be an expert resource for our customers.  Partner with the engineering department to gain full understanding of required specifications and limitations on new part creation. Safeguard customer satisfaction by ensuring the correct product is being supplied to meet customer requirements by performing specification reviews and providing timely order entry of new product by signing off on new part numbers.

Returns (5%): Diligently assist outside sales with all purchased goods that do not meet customer satisfaction by providing accurate, timely returns and advising on the best quality carrier to return the material. Cohesively work with quality and production to diagnose deficiencies on all returns and provide a sustainable solution that delivers excellent customer satisfaction.