Second Shift Front Desk Agent, Cincinnati

Front Desk Agent
Location: Cincinnati, OH, *****
Job Description:
The Front Desk Agent will be responsible for providing exceptional customer service to guests, checking guests in and out of the hotel, answering phone calls and directing them to the appropriate department, making reservations, and handling guest complaints and concerns.
The Front Desk Agent will also be responsible for maintaining accurate records and completing administrative tasks as assigned.
Requirements:
High school diploma or equivalent
Excellent communication and customer service skills
Ability to multitask and work in a fast-paced environment
Proficient in Microsoft Office and other computer programs
Previous experience in a hotel or hospitality industry preferred
Skills:
Excellent communication and interpersonal skills
Strong organizational and time management skills
Ability to work independently and as part of a team
Attention to detail and accuracy
Ability to handle difficult situations with tact and diplomacy