Customer Service Representative, Johnston

Customer Service Representative

The Customer Service Representative provides exceptional support to customers and vendors by responding to inquiries via phone, email, and chat in a call center environment. This role focuses on resolving questions efficiently, processing payments, updating account information, and supplying accurate information and documentation in a timely and professional manner.Responsibilities

Answer inbound customer and vendor calls, emails, and chats in a call center environment and resolve inquiries promptly and professionally. Provide timely confirmations and information to customers in response to their requests, ensuring all service-level timeframes are met. Process payment requests made by phone and respond to questions related to payments and billing.Update and maintain customer account information, including billing addresses, contact details, and payment information. Request lease payoff quotes and provide conditional sales buyout quotes as needed. Provide and generate customer documents such as invoice copies, contract copies, amortization schedules, and other account-related documentation.Respond to general customer inquiries regarding topics such as tax, insurance, and end-of-lease processes. Assist customers with basic technical issues, including password resets, login problems, and general portal navigation questions. Use data entry skills to accurately document customer interactions, actions taken, and outcomes in the appropriate systems.Collaborate with team members and leadership to ensure consistent and high-quality customer service. Perform additional tasks and special assignments as directed by the Team Lead. Essential Skills

02 years of experience in a customer service role, preferably in a call center environment. High School Diploma or equivalent. Strong customer service skills with the ability to communicate clearly and professionally over the phone, email, and chat. Proficiency in data entry with a high level of accuracy and attention to detail.Basic PC skills and familiarity with Microsoft Office and Microsoft Teams. Ability to handle multiple customer inquiries and tasks in a fast-paced environment. Comfort working with payment processing and basic billing or account maintenance activities. Ability to troubleshoot and assist with basic technical issues such as password resets and portal navigation.Strong organizational skills and the ability to follow established procedures and timeframes. Additional Skills&Qualifications

Bachelor's degree, Associate degree, or equivalent work experience preferred. Experience within the financial services industry is preferred. Spanish language skills are a plus. Experience working in a structured call center setting is beneficial. Ability to work both independently and collaboratively within a team.Strong problem-solving skills and a customer-focused mindset. Work Environment

This position operates in a professional call center environment with extensive interaction via phone, email, and chat. The business is open Monday through Friday between 7:30 AM and 6:00 PM, with Saturday hours from 8:00 AM to 12:00 PM on a rotational basis approximately every six weeks. During the first four weeks, standard training schedules typically run from 8:30 AM to 5:00 PM CST or 9:30 AM to 6:00 PM EST. After training and going live on the phones, you transition to one of several fixed shifts, such as 7:30 AM4:00 PM CST / 8:30 AM5:00 PM EST, 8:00 AM4:30 PM CST / 9:00 AM5:30 PM EST, or other designated schedules. The role follows a hybrid work model that includes a requirement to be onsite several days per week, with more frequent onsite presence during the first three months and a reduced onsite schedule thereafter. You will work primarily with standard office technology, including computers, headsets, and Microsoft Office/Teams, in a structured, team-oriented environment focused on delivering consistent, high-quality customer service.Job Type&Location

This is a Contract position based out of Johnston, IA. Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental&vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life&AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

This is a hybrid position in Johnston,IA. Application Deadline

This position is anticipated to close on Jun 9, 2026.