Customer Support Representative II, Johnston

divh2Customer Support Representative II/h2pOur client, an Agriculture Products company, is looking for a Customer Support Representative II for their Johnston, IA location./ph3Responsibilities:/h3pThe ISG R4 (Region 4) support team provides front-line technical support/information/solutions to client dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system. Technicians also create and maintain support tools/solutions available online. A few of the 80+ products supported by this support team:/ph3Requirements:/h3pFluent in Spanish/ppSkills in interpersonal communications, negotiation, and conflict resolution/ppExperience with customer service / support/ppHigh comfort level and experience with consumer software applications/ppStrong computer and troubleshooting skills/ppExperience with data management/ppKnowledge of agriculture customers/ppAgriculture operations experience, including Precision Farming experience/ppPrior work experience in Agriculture or Technology dealer channels/ppBachelors degree in Agriculture, Business, Engineering related field, IT or a similar discipline/ph3Why Should You Apply?/h3pHealth Benefits/ppReferral Program/ppExcellent growth and advancement opportunities/ppAs an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws./p/div