Front Desk Agent, Part Time l Country Inn&Suites, Clive

Front Desk Agent, Part Time

Job Category: Front Office Rate: $17 USD per hour Country Inn&Suites by Radisson | CSM Lodging Services Clive, IA 50265, USA Description

Anticipates and responds to guests in a friendly and positive manner Responsible for providing the highest level of service Process check-ins and check-outs, verify billing, create reservations, and process special requests Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and servicesWorks as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary Understands and follows the company guest service recovery program Follows proper selling techniques and ensures strategies are utilized to maximize room revenues Monitors room availability, follows restrictions, and all booking policies and proceduresDrives sales and maximizes revenue by up-selling rooms and amenities Follows company procedures when handling cash and processing financial transactions Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste Produces required volume of work by planning, organizing and prioritizing work dutiesAdheres to company general work rules, department procedures and company policies Attends all required department and hotel meetings Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations Follows all company procedures for guest/associate incidentsKnowledgeable of hotel emergency procedures Education:

High school diploma or GED Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.