Patient Care Navigator | Customer Service, West Des Moines

As a
Patient Care Navigator
, you'll help patients with diabetes discover and access the services that best fit their needs.
You'll connect individuals with research studies, clinical care, education, and technology while building strong relationships with community partners and referral clinics throughout Iowa.
You'll also play a key role in helping our research team identify potential study participants and ensuring patients feel supported from the first conversation through their care journey.
How We're Different
Founded in ****, Iowa Diabetes is a leading diabetes research and care organization in West Des Moines, Iowa, dedicated to improving the lives of adults and children living with diabetes, obesity, and related conditions.
Through comprehensive clinical care, patient education, and innovative research, our team has conducted 250+ clinical studies and continues to make a meaningful impact on individual health and the broader community.
We practice intentionally — in patient care, collaboration, and leadership.
This is what truly sets us apart.
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Turn conversations into care:
Help patients understand their options and guide them toward services that support their health.
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Be a champion for patients:
Advocate for individuals navigating diabetes by connecting them with the right resources.
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Support research that changes lives:
Help identify and recruit patients for studies that shape the future of diabetes treatment.
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Get out in the community:
Participate in health fairs, outreach events, and patient support groups.
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Join a team that invests in you:
Work alongside a collaborative team that values growth, purpose, and impact.
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Make every interaction matter:
Your work directly helps patients find solutions and improve their health.
Role Highlights
Job Type:
Full-time
Location:
On-site in West Des Moines, Iowa
Schedule:
Monday - Friday from 8am - 4:30pm.
Finding a team member that could possibly work 1-2 days a week from 12pm-7pm would be ideal.
What You Bring to the Team
Required qualifications and skills:
High school diploma or equivalent
At least 2 years of customer service experience
Strong communication and interpersonal skills
Excellent organization and attention to detail
Comfort speaking with patients by phone and in person
Proficiency with Microsoft Office and Google Suite
Ability to manage multiple tasks and track patient interactions accurately
Preferred qualifications and skills:
Phone sales or outreach experience
Experience working in a healthcare environment
Understanding of diabetes and medical terminology
How You'll Make a Difference
Identify and connect with potential research participants using screening tools and medical record review.
Collaborate with the Clinical Research team to recruit eligible patients for clinical studies.
Respond to calls and inquiries from patients interested in Iowa Diabetes services.
Guide patients toward the services that best meet their needs, including research, clinic care, education, or technology programs.
Assist patients with scheduling appointments and tracking interactions within internal systems.
Educate patients on the benefits of the Iowa Diabetes patient portal and EMR connection.
Help patients sign up for services and answer questions to encourage continued engagement.
Build and maintain relationships with partner clinics, referral sources, and community organizations.
Coordinate and participate in community outreach events such as health fairs and patient support groups.
Maintain and update marketing contacts and patient recruitment databases.
Assist leadership with special projects and initiatives as needed.
Benefits That Support You
Medical, dental, and vision insurance
401(k) with up to 5% match
Health savings account (HSA) and flexible spending account (FSA)
Company paid and voluntary life insurance
Voluntary life, AD&D, critical illness, legal and identity theft protection
Company paid short- and long-term disability
Employee Assistance Program (EAP)
Accrued paid time off (PTO) + 6 company-paid holidays
'Summer Fridays' time off
Professional growth and development reimbursement program
Iowa Diabetes is an Equal Opportunity Employer.
Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.