Customer Service Representative, Cincinnati

Customer Service Representative
1st Shift
Pay Rate: $18 to $19 per hour
LHH Recruitment Solutions is partnering with one of our clients to identify a Customer Service Representative for a first-shift opportunity.
This role is ideal for someone who enjoys working with customers, handling inquiries, and providing timely, professional support.
Position Summary
The Customer Service Representative will serve as a primary point of contact for customers, assisting with questions, issues, and requests while delivering a positive customer experience.
The ideal candidate is reliable, detail-oriented, and comfortable working in a fast-paced environment.
Key Responsibilities
Respond to customer inquiries via phone, email, or internal systems
Resolve customer issues professionally and efficiently
Document customer interactions accurately in company systems
Process orders, requests, or account updates as needed
Communicate with internal departments to ensure timely resolution
Maintain a high level of customer satisfaction
Perform other customer service or administrative tasks as assigned
Qualifications
Must have a call center background answering a high volume of inbound calls
Prior customer service experience preferred
Strong communication and interpersonal skills
Ability to remain professional and organized in a fast-paced setting
Basic computer proficiency and data entry skills
Strong attention to detail and follow-through
Reliable attendance and time management
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan.
Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.
Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements