Customer Service Representative (43278), Detroit

Customer Service Representative
Salary Range $45,****** Salary/year
Description
The WIC Customer Service Representative (CSR) will work closely with the WIC Clinic lead team to provide WIC certification services to caregivers, woman, infants and children.
Customer Service Representatives will provide a high level of customer service when working with clients whether in person or via email or phone.
Candidate must be bi-lingual in Arabic.
Duties :
Provide call center duties, scheduling WIC appointments and transferring calls to appropriate staff
Represent the agency in a professional manner out in the community.
Perform anthropometric and hemoglobin testing on clients.
Must be able to work as a team and maintain a cooperative environment.
Ability to interact with diverse populations.
Provide culturally competent customer service to WIC clients
Will provide a high level of customer service to clients onsite, phone and email communication
Position may include services in more than one location.
Answer phone calls, respond to voicemail, return phone calls promptly and schedule appointments
Check in clients in the MI WIC system in a timely and friendly manner
Complete the certification of clients in compliance with the criteria set by the State of Michigan WIC Program
Maintain up-to-date client electronic charts - run reports from various software programs
Make appropriate client referrals to ancillary health care providers and social services and document in MI WIC
Must comply with HIPAA guidelines when working with WIC clients
Review nutrition education materials regularly to reinforce messaging clients receive during their appointments
Complete individual nutrition education with clients at necessary appointments staying within scope of training.
Promote breastfeeding with WIC clients within scope of practice
Maintain EBT WIC card stock in a secure manner
Benefits & Perks:
Competitive full-time salary
Full medical, dental, and vision with low deductibles
Short-term and long-term disability insurance
403(b) Retirement Plan
Generous PTO 20 days/year + 14 paid holidays (including your birthday! )
Employee referral bonus program
Opportunities to grow in a mission-driven, supportive workplace
Qualifications
A high school diploma or GED equivalent required, some college preferred.
Excellent telephone etiquette, ability to interact effectively and in a supportive manner with persons of all backgrounds.
Comfortable working with diverse patient populations
Must speak fluently in English and Arabic/Chaldean.
Must have reliable transportation.
Previous customer service experience is preferred.
Ability to provide coverage to all ACC-WIC designated locations as needed
Good written and verbal communication skills during client intake to provide an engaging client experience.