Member Care Advocate 1, Kinsey

Member Care Advocate I

Entry level position that is responsible for handling specific member service calls in a prompt and courteous manner. Resolves member questions and problems regarding account maintenance, payments, products, and services. Completes and maintains related reports, records, and files. Cross-sells products and services and supports all functions within the Call Center.Essential functions and basic duties include: Assumes responsibility for the effective and professional completion of Call Center Representative functions. Receives member telephone questions and complaints in a professional manner. Completes research and resolves documentation and posting errors or discrepancies.Provides general information to members on Credit Union policies, procedures, and programs. Provides basic information to members on accounts, orders, payments, products, and services. Performs basic maintenance functions on accounts. Maintains and protects the Credit Union's professional reputation.Assist members with electronic serves. Cross-sells appropriate products and services. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management. Keeps supervisor informed of area activities and significant problems.Completes required reports and records accurately and promptly. Attends and participates in meetings as required. Assumes responsibility for related duties as required or assigned. Assists other departments as necessary. Performs related clerical duties as needed. Keeps work area clean, secure, and well maintained.Actively and professionally cross sells Credit Union products and services. Completes weekly Call Center statistical reports. Qualifications include: High school graduate or equivalent. Knowledge of financial industry preferred. At least 1-3 years of experience in customer service and call center preferred or relevant work experience.Excellent communication and public relations skills. Ability to work well under pressure in a team environment. Excellent computer skills. Solid math skills and bookkeeping abilities. Ability to take 75+ incoming calls daily. Strong work ethics and core values must be always exercised. Physical activities and requirements include:Finger dexterity. Talking. Average hearing. Average visual abilities. Physical strength. Mental activities and requirements include: Reasoning ability. Mathematics ability. Language ability. Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.