Virtual Administrative Assistant LATAM - Insurance, Delaware

Join Elevate Teams – Work From Home & Grow Your Career!

Are you ready for a full-time role where you can thrive? Elevate Teams is looking for driven, detail-oriented professionals to support U.S. insurance agencies.

Why Join Us?

Work from Home – No commuting, just productivity

Paid Training – $4/hr to learn the industry (non-negotiable)

Stable, Long-Term Roles – Monday–Friday, 8 - 9 AM to 5 - 6 PM (U.S. time zones)

Growth & Raises – Guaranteed $1/hr annual increase

Competitive Pay – $4–$5/hr (~$640–$920/month) based on client needs & 4-week training performance ($4/hr rate guaranteed)

Great Benefits – PTO, wellness perks, bonuses, and a medical stipend after a year

What We Look For:

Fluent English (C1/C2) + Spanish/Portuguese

2+ years in customer service or back-office roles

Tech-Savvy – Strong MS Office & CRM skills

Detail-Oriented, Reliable, & Organized

Proactive, clear communicators who follow processes, manage time well, and think critically to solve problems

A Quiet Home Office

Internet speed of at least 30 MBPS download & 5 MBPS upload

A laptop/desktop with 8GB RAM, Client Core 8th Generation/AMD Ryzen 3 or above

What You'll Do:

Input and update customer information in the client's agency management system.

Respond to customer emails, resolving simple queries or elevating complex cases.

Answer incoming phone calls (you'll be given a VoIP account to use from your laptop).

Call carriers to gather information about customers' insurance policies.

Issue binders, policies, and endorsements.

Process and revise draft insurance proposals or quotes.

Proofread documents for accuracy and completeness.

Create and maintain files according to policies and procedures guidelines.

Download policy documents and certificates and send them to the required parties.

Call and email customers regarding notices of cancellations and renewals.

Other relevant duties as assigned.

At Elevate Teams, we see ourselves as a strong, collaborative team rather than just coworkers. Our focus is on you—our future teammate—and our clients. Therefore, it's important that you share our core values:

Be Great – Always exceed expectations

Good Vibes – Bring positive energy

Curious – Seek solutions

Hustle – Act fast, think smart

Poised – Thrive under pressure

Defender – Always have each other's backs

Want to learn more about us? Check our

Only resumes in English will be considered.

Join us and build a career with long-term growth and stability!