Solutions Architect, Dover

Solutions Architect

Remote - USA

Supply chain complexity is accelerating, and the companies that win are the ones who can integrate faster, resolve exceptions before they become problems, and bring trading partner ecosystems under control. The Solutions Architect is the person who makes that story real for prospective customers. Partnering directly with the Sales team, the SA owns the technical narrative from initial discovery through close, designing solutions using Cleo's platform that address the specific operational pain each prospect is trying to solve. This is a role for someone who has done this before at a high level, brings their own consultative point of view into every room they walk into, and applies the full range of available tools, including AI, in ways that produce better outcomes for prospects and for Cleo.

What You Will Be Doing

Function as the technical lead and trusted advisor throughout the sales cycle

Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements, including identifying where AI-powered capabilities deliver the highest value

Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain)

Design end-to-end integration architectures tailored to each prospect's ERP, WMS, TMS, and trading partner ecosystem

Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote

Assess, scope, and complete POCs to demonstrate measurable ROI in real customer environments, with clear success criteria and minimal turnaround

Lead the technical response for RFI/RFPs, ensuring Cleo's value propositions are clearly articulated and differentiated against competitive alternatives

Serve as Cleo's AI subject matter expert in customer-facing conversations, articulating how AI features in the platform create competitive advantage for supply chain companies

Apply AI tools across the sales cycle in ways that reflect seniority and judgment, from sharpening discovery hypotheses and accelerating POC builds to producing documentation and demonstration proof points that would have taken significantly longer otherwise

Collaborate with Product Management to provide voice-of-the-customer feedback, influencing the roadmap based on market trends and patterns observed across prospect engagements

Partner with Customer Success and Professional Services to ensure smooth technical handoffs post-close, with clear documentation of customer architecture and agreed use cases

Contribute to the SA knowledge base by building reusable assets, demo scripts, and POC frameworks that scale pre-sales team capacity

Your Qualifications

Bachelor's degree in Computer Science, Computer Information Systems, or a related field, or equivalent relevant experience

5+ years in a pre-sales, solutions engineering, or customer-facing technical role within a B2B SaaS, iPaaS, EDI, or supply chain software environment

Hands-on experience with EDI (X12, EDIFACT), B2B integration protocols, and cloud or on-premises integration platforms

Understanding of core supply chain processes including Order-to-Cash, Procure-to-Pay, and Load Tender-to-Invoice

Knowledge of B2B integrations, including REST/SOAP APIs and JSON/XML data structures

Demonstrated ability to lead technical discovery, solution design, and POC execution in complex, multi-stakeholder enterprise sales cycles

Experience articulating AI-powered product capabilities to both technical and business audiences, translating model-driven features into measurable ROI

Preferred: hands-on experience with AI/ML-powered SaaS features, including LLM applications, agentic AI workflows, or intelligent automation

Preferred: familiarity with supply chain systems (ERP, WMS, TMS) and trading partner ecosystems

Preferred: experience working at or alongside global consulting firms or systems integrators in a pre-sales or delivery capacity

A few things we have to offer:

Compensation: $120,000 - $140,000 + Bonus potential

Great Healthcare + Dental + Vision

Flexible PTO

Culture of support, encouraging Life-Work balance

401k match

FSA and HSA options

Employee Assistance Program

Paid Parental Leave

Remote work environment

Representing a company with 4,000+ clients and a 99% retention rate

Accelerated title and salary growth potential

A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at .

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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