Insurance Coordinator, Mebane

Insurance Coordinator
Our office, Triangle Implant Center - Mebane in Mebane, NC is seeking a detail-oriented and knowledgeable Insurance Coordinator to join our busy specialty practice.
This role is essential in ensuring our patients receive the maximum benefits from their insurance coverage while maintaining compliance with billing and insurance regulations.
Job Summary
As an Insurance Coordinator, you will play a vital role in managing insurance claims and ensuring accurate, timely processing.
The ideal candidate will have a strong understanding of dental billing, coding, and insurance policies, including Medicaid and NC Tracks, while also providing excellent support to patients and our clinical/administrative teams.
Your Responsibilities
Verify patients' dental insurance coverage and benefits
Communicate with insurance companies to obtain pre-authorizations for treatments
Assist patients in understanding their insurance coverage and estimated costs
Submit accurate and timely insurance claims electronically and via mail
Follow up on outstanding insurance claims, appeals, and denials
Manage insurance claims efficiently, ensuring timely submission and follow-up
Communicate with healthcare providers, clients, and insurance companies to resolve discrepancies or issues related to claims
Maintain organized files and records of all insurance-related documents
Stay updated on changes in Medicaid regulations and insurance policies
Collaborate with the front desk and clinical teams to ensure accurate patient information and treatment codes
Provide excellent customer service by addressing insurance-related inquiries and concerns
Educate patients on available payment options for uncovered services
Provide clerical support as needed
Help facilitate/coordinate other office responsibilities as needed
Your Background
Previous experience in a similar role (dental insurance, billing, or coding) is preferred
Proven experience in insurance claims processing (including Medicaid and NC Tracks) is highly valued
High school diploma or equivalent required
Familiarity with dental practice management software and Microsoft Office Suite
Strong organizational skills with the ability to manage multiple tasks efficiently
Knowledge of dental documentation requirements and procedures
Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and insurance representatives
Detail-oriented with the ability to maintain accurate records and documentation
Problem-solving skills to address insurance claim discrepancies and denials
Professional, patient-centric attitude with a strong commitment to customer service
Why You Should Join Our Team
A career with us is a chance to work with everyone involved in the future of specialty dental care.
Dental Assistants, Sterilization Technicians, Specialists, Office Managers, Patient Care Coordinators, and more all work together to improve patient care experiences and clinical outcomes.
We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and supported.
You will find a culture of continuous learning and a commitment to helping our team members succeed both at work and beyond.
Your Benefits & Perks
BCBS Medical & Dental insurance Options
VSP Vision Coverage
Complimentary Life Insurance Policy (employee only)
Short-term & Long-Term Disability
Pet Insurance Coverage
401(k) plan w/match options
HSA / FSA Account Access
Identity Theft Protection
Legal Services Package
Hospital/Accident/Critical Care Coverage
Paid Time Off