ServiceNow Implementation Lead, New Jersey

Job Description:

Location: Edison

Duration: 6 months

Job Description:

Support processes (currently aligned to ITIL best practice).

Work with customers and understand the current scope for this transformation and come up with a detailed plan with clear timelines.

Work closely with the team for this new implementation until successful Go-live.

Should technically lead, handle the issues, front end customer for status meeting and drive this implementation team.

Essential skills:

Understand the customer s multiple ITSM tools scope/integration and come out with design and implementation plan for Service Now.

Ensure this transformation aligns with other Tower s Go-live.

Hands-on analyze, design, and develop complex functionality with 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog and Requests.

Hands-on experience in configuring SLA features, Approvals, Notifications, foundation data and Workflow customization of all above said ITSM features.

Complete Hands-on experience in developing Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer.

Hands-on experience in MID Server installation and Configurations.

Hands-on experience on developing Integrations which includes Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations.

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