Dispatcher / Administrative Assistant, El Cajon

Job Description Job Description Dispatcher / Administrative Assistant
We are currently seeking a motivated and organized Dispatcher / Administrative Assistant to join our growing team.
This position plays a critical role in coordinating technicians, communicating with tenants and property managers, and ensuring daily operations run efficiently.
Responsibilities Include:
Answering incoming calls professionally and efficiently
Inputting work orders received from clients via service email
Calling tenants to confirm availability and scheduling appointments through our CRM system (Jobber)
Updating property managers through web portals such as AppFolio, Meld, RentVine, and similar platforms
Managing and maintaining the unscheduled work order queue
Coordinating with upper management regarding larger projects and scheduling priorities
Utilizing dispatch tools such as MapQuest, ChatGPT, and other resources to minimize technician windshield time and improve route efficiency
Uploading material receipts into Jobber
Reviewing technician job completion items before dispatching to the next call, including:
Job cleanliness verification
Completion photos
Required documentation
Maintaining a clean, organized, and professional workspace
Qualifications:
Strong multitasking and organizational skills
Ability to work in a fast-paced environment
Experience with Microsoft Word, Microsoft Outlook, and general computer navigation
Excellent customer service and communication skills
Bilingual preferred
Self-starter with strong problem-solving abilities
Experience in dispatching, property management, construction, or maintenance coordination is a plus
Compensation:
Pay scale is based on experience, performance, customer service skills, growth within the company, and the ability to maintain scheduling efficiency and organization.
We are looking for someone dependable, detail-oriented, and motivated to grow long-term with our company.