Medical Administrative Assistant, La Mesa

Job Title: Medical Administrative Assistant

Job Summary

The Medical Administrative Assistant provides administrative and clerical support to healthcare providers, ensuring efficient day-to-day operations within a medical office or healthcare facility. This role is responsible for managing patient communications, scheduling appointments, maintaining records, and supporting clinical staff to deliver high-quality patient care.

Key Responsibilities

Greet and check in patients in a professional and courteous manner

Schedule, confirm, and manage patient appointments

Answer and manage incoming phone calls, emails, and other communications

Maintain accurate and up-to-date patient records in electronic medical record (EMR) systems

Verify patient insurance information and process billing or referrals as needed

Prepare and organize documentation for patient visits, procedures, and follow-ups

Assist with patient intake, including collecting medical history and required forms

Coordinate communication between patients, providers, and external healthcare partners

Ensure compliance with healthcare regulations, privacy laws (e.g., HIPAA), and office policies

Support general administrative tasks such as filing, faxing, and data entry

Qualifications&Skills

High school diploma or equivalent (associate degree or certification in medical administration preferred)

Previous administrative or healthcare experience preferred

Familiarity with medical terminology and healthcare processes

Proficiency in Microsoft Office and electronic medical record (EMR) systems

Strong organizational and multitasking skills

Excellent verbal and written communication skills

Attention to detail and accuracy

Ability to handle sensitive information with confidentiality

Preferred Competencies

Patient-focused with strong interpersonal skills

Ability to work effectively in a fast-paced healthcare environment

Problem-solving mindset and ability to prioritize tasks

Team-oriented with a professional and empathetic demeanor

Work Environment

Medical office, clinic, hospital, or outpatient facility

May require extended hours, weekends, or shifts depending on the setting

Fast-paced, patient-centered environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.