Bilingual (English/Spanish) Customer Service Representative …, Texas

Overview:
InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization.  In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.  The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.

 

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

 

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

Are you energetic, enthusiastic with an engaging personality?

Are you driven to deliver effective results while providing excellent customer service?

Do you have extraordinary communication skills?

What’s in it for YOU?

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Early access to earned wages via PayActiv

Access up to 50% of earned wages (capped at $500 per pay period)

Salary Range: Starts at $12.00 - Up to $15.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factors

Responsibilities:
Serve as the primary point of contact for customers via phone

Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions

Maintain a thorough understanding of products, services and policies to effectively assist customers

Accurately document customer interactions and transactions across all tools/platforms

Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

Strive to exceed customer satisfaction goals and performance metrics

Continuously seek opportunities to improve the customer experience and streamline processes

Stay updated on product knowledge and industry trends to better assist customers

Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

 

Qualifications:
What We Look for in a Candidate:

Must be 18 years of age or older

High School Diploma or equivalent

Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work

Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone

Typing Assessment required 

Schedules vary based on job related factors

Superb attendance, so you can be there when our customers need us

 

All job offers are contingent upon: 

Completion of drug screen

Completion of background check

Required to register fingerprints (if applicable)