Vice President Of Residential Expert Center, El Paso

Vice President of Residential Expert Center
About the Company
Company delivers integrated clean energy solutions—combining consulting, program delivery, products, & design/build expertise.
Industry
Electrical/Electronic Manufacturing
Type
Privately Held, Private Equity-backed
Founded
****
Employees
********
Categories
Industrials & Manufacturing
Electrical
Consulting & Professional Services
Energy
Electricity
Oil & Gas
Utilities & Waste Treatment
Specialties
Energy Efficiency Program Design
Energy Efficiency Program Implementation
Energy Consulting
Energy Engineering
Energy Efficiency Training and Education Workshops
and Grid Optimization
Business Classifications
B2B
Enterprise
About the Role
he Head of the Residential Expert Center is a strategic and operational leader responsible for building, scaling, and continuously improving the centralized operational backbone supporting the Residential Programs.
This role leads functions that can be standardized and optimized to drive consistency and economies of scale across program delivery, including QA/QC, program start-up, business operations and reporting, workforce planning, and operational excellence.
Serving as a key partner to the President of the Residential Business, this leader drives performance by disseminating best practices, coaching Managing Directors, and ensuring programs meet operational, financial, and performance KPIs.
The role also stewards the Management Operating System (MOS) and supports enterprise OKRs.
The ideal candidate is a Lean expert, strong operator, and proven people leader capable of leading large, distributed teams while driving transparency, accountability, and performance.
Essential Duties and Responsibilities
Strategic Leadership & Operational Excellence
Partner with the President to drive operational and financial performance
Lead development and execution of the Residential MOS, ensuring cadence and accountability
Champion Lean and continuous improvement practices
Build scalable processes and frameworks to drive consistent performance
Expert Center Leadership
Lead a centralized team (~150 employees) across QA/QC, operations, reporting, and workforce planning
Develop scalable organizational structures and high-performance culture
Drive engagement, accountability, and alignment through change
Program QA/QC & Performance
Oversee quality frameworks ensuring compliance and performance standards
Implement dashboards and tools to identify and resolve issues early
Act as escalation point for program risks
Program Start-Up
Lead centralized program launch efforts with standardized playbooks and tools
Ensure smooth transition from contract award to steady-state operations
Business Operations & Reporting
Oversee reporting systems, dashboards, KPIs, and data governance
Provide visibility into program performance, risks, and opportunities
Standardize SOPs and operational workflows
Workforce Planning
Develop workforce strategies aligned to demand and program needs
Build forecasting models tied to volume, seasonality, and performance
Provide insights into staffing and financial impacts
Coaching & Best Practices
Coach Managing Directors on performance management and operational discipline
Develop and implement best practice playbooks
Align centralized and field operations
Cross-Functional Leadership
Partner with Technology, Finance, HR, and Business Development
Support program scoping, startup, and enterprise initiatives
Contribute to strategic planning and OKR tracking
Position Requirements
Education and Experience
12+ years of leadership experience in operations or program delivery
Strong Lean/continuous improvement expertise (certification preferred)
Experience leading large, distributed teams (100+ employees)
Proven success building operating systems, dashboards, and performance frameworks
Experience in energy efficiency or similar industries preferred
Skills and Abilities
Strong operational and strategic thinking
Proven ability to scale teams and optimize workflows
Effective leader with strong communication and influence skills
Data-driven decision maker comfortable with KPIs and forecasting
Ability to navigate ambiguity and drive adoption of change
Commitment to diversity and inclusion
Additional Requirements
Valid driver's license
Willingness to travel up to 40%
Travel Percent
Less than 10%
Functions
Strategy
Data Management/Analytics
General Management
Skills
Leadership required
Lean required
Continuous Improvement required
Data And Analytics required
Energy Efficiency required
Strategic Thinking required
Communication required