Customer Service Coordinator I, El Paso

Customer Service Coordinator I
Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June.
Together, we build innovative and useful products that elevate people's lives everywhere, every day.
Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom.
We are already making your everyday lives better.
We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion.
Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
Department: Customer Service
Work Location: El Paso, Hybrid (work 3 days onsite)
Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity.
For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays.
Any updates to this model will be communicated in advance.
Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations.
What you will be doing:
Audits, prepares, and processes manual, EDI, and internet orders.
Ensures customers expectations are met and enforced by the Warehouse, Credit, EDI, and the Marketing Departments.
Fulfills the sales business needs by accurately processing sales orders in the most efficient and cost effective way, while maintaining customer expectations and demands.
Processes manual, EDI, and internet orders.
Maintains customer records to include price lists, shipping addresses, and cross references.
Communicates order information to the customer and/or Sales Representatives via phone and e-mail, and responds to internal and external requests.
Monitors sales orders to ensure timely warehouse processing.
Tracks shipments to ensure timely delivery by carriers.
Monitors inventory levels to ensure all inventory and products are available.
Reviews scorecards for performance to track improvement.
Reviews and research deduction updates or feedback.
Acknowledges vendor compliance updates.
Maintains files and archives of customers' orders.
Processes new accounts and performs other duties as assigned.
Skills needed to be successful in this role:
Excellent oral and written communication skills.
Effective multitasking, teamwork, time management, and organizational skills.
Requires good working knowledge of ORACLE.
Experience with filing, data entry, document control, faxing, and copying.
Software knowledge with Excel, Word, Outlook, PowerPoint, Acrobat, Java, and WinZip.
Specialized knowledge in Accounts Receivable, invoicing, collections, forecasting, Item Master management, and managerial & financial reporting.
Warehouse knowledge with order picking, shipping/receiving, bar code scanning, Bill of Ladings, invoicing, and inventory.
Minimum Qualifications:
High School Diploma or General Equivalency Diploma.
6+ months of related experience.
Authorized to work in the United States on a full-time basis.
Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.
Wondering if you should apply?
Helen of Troy welcomes people as diverse as our brands!
Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger.
If you're eager to share new ideas and try new things, we want to hear from you.
Founded in ****, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia.
We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon, and Olive & June many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.
At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability.
Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio.
This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified.
Management retains the right to add or to change duties of the position at any time.