Customer Service Representative, El Paso

Job Opportunity at InteLogix
Pay Rate $15/hr
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential.
As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact.
We believe in the power of teamwork, integrity, and commitment to excellence.
Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us.
Together, we can make a difference.
What's the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What's in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Responsibilities:
Assist users with test scheduling, rescheduling, and general exam coordination
Provide real-time troubleshooting for login issues, system access, and platform errors
Ask probing questions to determine the root cause of the issue
Clearly communicate technical information and troubleshooting steps to customers with varying levels of technical understanding
Maintain accurate records of customer interactions, problem resolutions, and follow-up actions in the call log database
Exercise patience, empathy, and active listening skills to understand and address customer needs and concerns
Escalate complex issues to senior support staff or technical teams as needed
Adhere to call center procedures, scripts, and quality standards
What We Look for in a Candidate:
18 years of age or older with a High School Diploma or GED
Tech-savvy with the ability to navigate multiple windows and tabs while delivering top-tier customer support over the phone
Typing proficiency of 35 WPM with accuracy
Minimum 1 year of customer service experience required; 2 years of call center experience preferred
Excellent attendance, ensuring you're there when our customers need you
Solid understanding of computer hardware, software, operating systems, and basic networking principles.
Ability to troubleshoot common computer-related issues.
Ability to analyze customer issues, identify root causes, and determine appropriate solutions.
Proven ability to apply logic and reasoning to resolve complex customer problems.
Excellent phone etiquette and verbal communication skills with the ability to articulate technical information clearly and concisely
Ability to compose professional and grammatically correct email responses, both internally and externally as needed
Demonstrated ability to actively listen to customer concerns and gather relevant information
A genuine ability to empathize with customers and handle challenging conversations with poise and professionalism
A strong commitment to providing outstanding customer service and exceeding customer expectations
All job offers are contingent upon:
Completion of drug screen
Completion of background check