Customer Service Representative, Erie

SRS Distribution - **** West 16th Street - Responsibilities: Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
; Provides product information, resolves issues efficiently, and maintains accurate customer records.
; Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
; Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
; Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.