DIGITIVA Coach, Remote

Description

Job Responsibilities:

Guide users through structured digital care pathways (e.g. Onboarding, First Month Patient Experience)
Perform outreach tasks (reminders, check-ins) and follow up on adherence and engagement gaps
Conduct one-on-one coaching conversations via telephonic and digital channels (e.g., SMS/messaging, video)
Use motivational interviewing and behavior-change techniques to help users set and achieve goals
Monitor user engagement, adherence and progress with product (heart sound recordings, daily symptom tracker, weight, BP, other biometrics and behavior logs, etc.) and reach out when slippage occurs
Program Design & Optimization
Collaborate with operations, product, account management, and other teams to develop and refine coaching program design, content, triggers, and escalation protocols; including the design and refinement of program activities that are completed by the user support vendors
Provide feedback on user experience, content gaps, and coaching flows
Participate in quality audits, peer reviews, or chart reviews to maintain standards

Skills:

Health coaching certification (e.g. NBHWC, Wellcoaches, ACE, CHES)
Experience in digital health, telemedicine, or working with health/fitness technologies
Training in motivational interviewing or similar counseling methodologies
Experience with moderate-to-large caseloads
Bilingual / cross-cultural competence
Experience partnering with interdisciplinary clinical teams
Passion for preventive health, lifestyle medicine, or chronic disease management
8+ years industrial HVAC experience.
Strong communication skills—both verbal and written—for remote delivery
Empathy, active listening, nonjudgmental approach
Familiarity (or willingness to learn) with behavior change theory, motivational interviewing
Prior experience in remote coaching, chronic disease management, wellness, or related field
Ability to manage multiple DIGITIVA user relationships simultaneously
Comfort working in a digital/tech-forward environment (apps, dashboards, communication tools)
Commitment to privacy and confidentiality
Flexibility and adaptability in a fast-changing environment
Prior experience designing chronic disease care management programs

Education/Experience:

Bachelor’s degree in a relevant field (e.g., Health, Public Health, Nursing, Nutrition, Kinesiology, Psychology, Health Education, or related)

Highlights

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