Accounts Receivable Specialist, Remote

Description

Job Responsibilities:

Portfolio management of accounts; collect accounts receivable monies by analyzing open balances and taking appropriate action to contact customers; meet or exceed assigned DSO and past due invoice goals
Solve problems through account reconciliation and the coordination for the correction of billing or cash application errors
Resolve customer claims and disputed items while providing feedback to those processes to prevent similar errors in the future
Analyze payment trends by customer or customer group and takes action to address and notify management when necessary
Understand when, to whom and how to escalate issues to drive resolution
Place accounts on credit hold as necessary
Provide guidance to functional counterparts in operating units and management on matters involving exposure and risk associated with accounts receivable relationships
Support department productivity goals managing incoming phone calls, chat, and email correspondence (Cases) as needed during peak volumes.
Minimize losses due to bad debt
Communicate with Field Operations and Commercial Sales Teams regarding account and portfolio status
Be actively involved in department continuous improvement projects by identifying improvement opportunities, working on a project team, or leading a project

Skills:

Education/Experience:

Minimum associate’s degree in business related field preferred, or equivalent experience in lieu of associate degree
2+ years’ experience in credit and collections or customer facing role
Understanding of basic accounting and bookkeeping procedures

Highlights

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