Customer Service Representative, Roseburg

Customer Service Representative
Job Category: Customer Service
Full-Time
On-site
Roseburg, OR *****, USA
Description
The Customer Service Representative is responsible for providing a variety of support, customer service and office administration duties related to servicing Umpqua Dairy customers.
They provide information to customers via telephone and email regarding product orders, order status, delivery status, and coordination of product returns.
Provides customer account management service by coordinating and managing order entry, order inquiry, product information, order status and customer returns.
The Customer Service Representative will also be responsible for demonstrating our Producers Dairy Core Values and carrying out our purpose of Nourishing Lives.
Wage: $***** - $*****/hr
Schedule: Mon - Fri 7:30am to 4:00pm * including most holidays
Essential Functions:
Gain knowledge and acquire expertise in the ERMS system.
Process and complete high volume of orders timely, accurately, and thoroughly and enhance sales where appropriate.
Perform various office administration duties including but not limited to keying in orders, processing faxes, preparation of reports, etc.
Ensure ice cream orders are processed accurately, including special loads.
Address and help to resolve customer complaints.
Provide prompt and thorough communication to the Sales Representatives, Department Managers and/or Branch Managers on customer behavior, including customer status changes, orders, changes in order frequency/products, concerns, ASTEC opportunities, etc.
Assist with the communication of any changes that impact Umpqua Dairy Customers.
Utilize customer history to review orders and make necessary changes and recommendations.
Optimize the customer experience by educating them on new or other products within our portfolio that may be beneficial to them.
Create, maintain, and distribute order guides.
Other duties as assigned.
Knowledge, Skills and Abilities:
High School Diploma or GED
Ability to communicate effectively with all levels of team members and customers
Excellent communication and persuasion skills.
Strong level of knowledge of Microsoft Office suite, including outlook, excel, etc.
Operate Multi line phone system
Ability to add, subtract, multiply and divide in all units of measure
Ability to work individually as well as in a team dynamic
Well-built skills in organization, prioritization, multi-tasking and time management
Strong attention to detail and accuracy
Customer service focus pleasant and helpful disposition in interacting with customers, both internal and external
Solution-oriented.
Must be a team player
Dairy/Food & Beverage Manufacturing experience preferred
Behaviors
Preferred:
Team Player
Works well as a member of a group
Loyal
Shows firm and constant support to a cause
Innovative
Consistently introduces new ideas and demonstrates original thinking
Enthusiastic
Shows intense and eager enjoyment and interest
Dedicated
Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred:
Growth Opportunities
Inspired to perform well by the chance to take on more responsibility
Peer Recognition
Inspired to perform well by the praise of coworkers
Self-Starter
Inspired to perform without outside help
Work-Life Balance
Inspired to perform well by having ample time to pursue work and interests outside of work
Flexibility
Inspired to perform well when granted the ability to set your own schedule and goals
Financial
Inspired to perform well by monetary reimbursement
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.