Dispatcher, Dighton

Key Responsibilities:
Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement in order to minimize turnover and improve driver satisfaction and productivity
Maintain driver detention time and manage equipment through effective communication and planning in order to improve operational efficiency and profitability
Ability to efficiently assign loads on driver to maximize profitability, customer satisfaction, and driver retention for assigned market areas.
Including monitoring ongoing freight optimization based on current loads in progress
Maintains the company safety culture to include daily safety messages, monthly driver briefings, and help enforce company policies to ensure DOT compliance and company requirements are being met
Responsible for driver load monitoring, including resolving any issues that may affect the scheduled times for pickup or delivery, while proactively communicating to the affected customers.
These problems normally include truck mechanical problems, traffic or weather issues, or customer directed shipment changes
Shift Schedule:
Tuesday to Saturday from 8:30am to 5:00pm