Customer Care Associate, Redi Carpet - Philadelphia, Pa, Bristol

HD Supply - - Responsibilities: Respond to customer order and quotation requests via telephone, e-mail, written, and faxed correspondence within the department service goals; Perform necessary follow-up to ensure customer service expectations are met; Facilitate profitable growth and the sales process by adherence to department incentive and initiative programs; Research and suggest alternative products to customers; Use computerized system for tracking, information gathering, and/or troubleshooting