Office Administrator, Detroit Lakes

Office Administrator
The primary role of this position is to provide outstanding customer service at the front desk by operating a multi-line telephone system and assure our dealer/homeowner network is completely satisfied with Company products in accordance with contract terms or warranties.
Essential Functions
Greets and interacts with individuals entering the establishment, determines the nature and purpose of the visit and directs them to the proper person or office or answers questions and provides information.
Answers all incoming calls and transfers calls to appropriate personnel or department.
Provides excellent customer service and follows up with customer needs.
Receives daily messages from the front desk voice mail and delivers messages and/or forwards calls to appropriate personnel or department.
Maintains builder listings and distributes updates to personnel as information changes.
Orders office supplies and paper products for restroom, conference rooms and employee lounge and other supplies as requested.
Maintains and operates a photocopier, postage meter and fax machine.
Call for service on copier, phone and fax machine when necessary.
Distributes employment applications relative to employment openings.
Maintains an itinerary of office personnel for days off on appointment calendar.
Maintains a reception area for cleanliness and neatness.
Monitors visitor access including factory visitor sign-in and distributes visitor PPE.
Retrieves mail from the post office
Creates memos, correspondence, and other documents as requested.
Processes customer payments.
Maintains a favorable working relationship with all employees to promote a cooperative and harmonious working environment to facilitate positive employee morale, productivity, and continued improvement.
Conforms with safety rules and uses all appropriate safety equipment.
Performs file conversions to our electronic database
Works with HR specialist to keep emergency action plan roll call sheets up to date
Works as a backup for warranty intake
Assists with quote intakes and sends positive response emails to dealers
Performs other related duties as assigned.
Competencies
Leadership.
Teamwork Orientation.
Technical Capacity.
Communication Proficiency.
Initiative.
Decision Making.
Customer/Client Focus.
Supervisory Responsibility
This job has no supervisory responsibilities
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit.
The employee is occasionally required to stand, walk; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to walk.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required for this job include close vision and color vision.
Position Type/Expected Hours of Work
This is a full-time position.
Typical days and hours of work are Monday through Friday 8:00am to 4:30pm.
Evening/weekend work may be required as job duties demand.
Travel
Travel is not primarily expected in this role.
Education
Highschool degree or GED; or three to six months related experience and/or training; or equivalent combination of education and experience.
Additional Eligibility Qualifications
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
Reasoning Ability: Ability to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: To perform this job successfully, an individual should have knowledge of word processing, spreadsheets, data base and Internet software.
Certificates, Licenses, Registrations: Public Notary Certification.
While performing the duties of this job, the employee is frequently required to sit.
The employee must occasionally lift and/or move up to 25 pounds.
Specific vision abilities required for this job include close vision and color vision.
AAP/EEO Statement
Dynamic Homes, LLC.
is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.